Technical Support

Technical Support

Technical Support


Technical playback requirements for viewing webcasts:

We recommend that viewers have at least a 1 Mbps Internet Download Speed to view our webcasts. More details on requirements are listed below.

Special Note: Pop-up Blocker must be turned off to view our webcasts.

View tutorial on Turning Off Pop-up Blocker to View Webcasts


Required Internet Download Speed for viewing webcasts is a minimum of 1 Mbps.

Check your Internet Speed here - http://www.speedtest.net/

Below is a list of support computers and devices that will play our MedNet21 Webcasts:

Microsoft Windows 
Windows 10, Windows 8, Windows 2008 R2, Windows 2008, or Windows 7
• Firefox®, Google Chrome ™, Microsoft Edge, or Internet Explorer ® 8.0 and higher
• Broadband Internet or Wi-Fi connection

Mac 
Apple Mac OS X 10.10 and higher
• Apple Safari ® 6, Firefox, or Chrome
• Broadband Internet or Wi-Fi connection

iPad 
iPad, iPhone, iPod (iOS 10 and above) - Supported devices: iPad Pro, iPad (5th generation), iPad Air 2, iPad Air, iPad (4th generation), iPad mini 4, iPad mini 3, iPad mini 2
• Apple iOS 10.0 and higher
• Apple Mobile Safari™
• Wi-Fi or cellular data (3G or higher) connection

iPhone and iPod 
 iPhone 5 and higher - Supported  devices: iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE, iPhone 5s, iPhone 5c, iPhone 5, iPod Touch (6th generation)
• Apple iOS 10.0 and higher
• Apple Mobile Safari
• Mediasite Mobile App (iOS 10.0)*
• Wi-Fi or cellular data (3G or higher) connection

Microsoft Surface and Windows RT Tablets
Windows 8, 8.1, or 10
• Microsoft Edge or Internet Explorer 10.0 and higher*
• Wi-Fi connection

Android™ Tablets and Mobile Devices 
Android 4.4 and higher
• Chrome browser
• Wi-Fi or cellular data (3G or higher) connection

Linux® (on-demand)
OpenSUSE ® 11.0 or Ubuntu ® with the following:
• FFmpeg plugin
• Chromium web browser
• Broadband Internet or Wi-Fi connection 

​Note: Listen to Audio Only CME Podcasts of MedNet21 by visiting the page for the webcast.   

 

Support contact information: If you need any assistance with viewing webcasts or listening to Podcasts, please contact Derrick Freeman via e-mail at derrick.freeman@osumc.edu or by phone at 614.293.3473.



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