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Medical Communication and Conflict Management

February 8th, 2019 - February 8th, 2022
1.00 AMA PRA Category 1 Credit™ Hours
1.00 MOC Points

Description

Today on MedNet21, we're going to discuss Medical Communication and Conflict Management.

This presentation aims to highlight two principles that contribute to effective consultations: a specified format that focuses on diagnosis and the practice of self-regulation. Following these two principles promises to improve the quality of the patient care we provide and our job satisfaction and fulfillment along the way. 

Pre-Test taking for this webcast is no longer available.
The webcast is no longer available.
Post - Test taking for this webcast is no longer available.

Dates and Times

End Date: 2/8/2022

Objectives

As a result of this educational activity, webcast participants will be able to: DESCRIBE the elements of the format for an effective consult; and DESCRIBE the components of self-regulation and detail what each of these components involve for you personally.

You’ll also learn about the following:

  • Things that go wrong during physician communication
  • The effect of electronic medical records on physician communication
  • Pros, cons, & etiquette: Pagers
  • Pros, cons, & etiquette: Text messaging
  • Pros, cons, & etiquette: Calling to a cell phone
  • Pros, cons, & etiquette: EMR messaging apps
  • How to avoid using 50 words for a 5 word sentence
  • Unique challenges of communication for insurance company denial appeals and prior authorizations

Webcasts Files

File Link

Medical Communication and Conflict Management - 2

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Medical Communication and Conflict Management - 4

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Medical Communication and Conflict Management - 2 - Color

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Disclosure Information for Planning Committee Members and Speakers

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Speakers

  • Shawn Corcoran, MD
    • Medical Communication and Conflict Management

Accreditation Statement

The Ohio State University is accredited by the Accreditation Council for Continuing Medical Education (ACCME®) to provide continuing medical education for physicians.

AMA Credit Designation Statement

The Ohio State University designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit(s) ™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Maintenance of Certification

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1.00 MOC points in the American Board of Internal Medicine’s (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider’s responsibility to submit participant completion information to ACCME® for the purpose of granting ABIM MOC credit.

Recognition Statement

Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to earn credit toward the CME of the American Board of Surgery’s Continuous Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting ABS credit.

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Support contact information: If you need any assistance with viewing webcasts or listening to Podcasts, please contact Derrick Freeman via e-mail at derrick.freeman@osumc.edu or by phone at 614.293.3473.